Salon Policies
reservation protocols
Reservations can be made online 24/7 for your convenience.
To decrease the likelihood of error we ask that all initial appointments be booked online so that we have all your information collected accurately. If you would rather book by phone please understand that the same requirements listed below apply.
We ask that you make sure you enter the correct contact information when booking so that we may get in touch with you if necessary.
All client profiles require a VALID method of payment be listed on file.
A non-refundable booking fee that is later applied to the balance of each reservation is required to book and secure your reservation.
It is imperative that you book and confirm the services you expect to receive and any add ons that you will require. This will ensure that your technician will have sufficient time allotted to complete your requested services.
Any fees collected on mis booked reservations or reservations booked in violation of our policies and booking protocols will not be refunded.
You will need to bring the method of payment used to secure your reservation or another with you when you arrive, as we are only allowed to process your card in your absence if you do not show up for your reservation.
By booking, you authorize this business to charge the method of payment listed on your client profile a no-show fee of up to 100% of the originally scheduled service total
should you miss your reservation without proper notification.
All appointments require 48 hr notice to cancel or reschedule.
Reservations requiring reschedule will require an additional non-refundable booking fee and may only be rescheduled one time.
Should you need to reschedule your reservation a 2nd time a third non-refundable booking fee will apply and all booking fees collected previously will be forfeited. (2 reschedules= a cancelled reservation without notice)
should you be required to reschedule due to late arrival your reservation reschedule is required to be within 7 days and a rescheduling fee up to 50% of the service total will apply. if accommodated same day a 20% late fee will apply.
OPEN AND READ THE CONFIRMATION EMAIL YOU RECEIVE AFTER BOOKING
IT WILL CONTAIN IMPORTANT DETAILS ABOUT YOUR RESERVATION
AND INCLUDE YOUR ACCESS INFO
YOU ARE 100% RESPONSIBLE FOR KNOWING ANY INFORMATION THIS EMAIL MAY CONTAIN
Please arrive quietly at the time your reservation and not before, unless otherwise indicated, as a courtesy to others that may be in service .
Please wrap up any cell phone calls you may be on prior to entering the studio.
The studio is located at 5400 N. Lamar blvd.. Austin, Tx 78751 in suite 2007. There is complimentary parking available on the first floor of the parking garage reserved for you labeled "reserved for 2007" if this space is occupied please park in any unlabeled space or text us at 737.400.5893 for further instructions. Once parked exit by proceeding through the dark grey doors on the east side of the garage and then through the double glass doors to access our entrance on N. Lamar .
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Your entry will be granted at your scheduled reservation time but not prior to.
Clients that may be running late should notify the salon of their ETA via text at 737.400.5893 no later than 10 minutes prior to their scheduled appointment time. Reservation arrivals later than 10 minutes in most cases will require rescheduling.
We ask that you leave all children and additional guest behind when you arrive for your reservation. Failure to do so will result in cancellation and you will be charged in full for the services booked. No exceptions will be granted.
We do appreciate your patronage.
WE LOOK FORWARD TO THE OPPROTUNITY TO EARN YOUR REPEAT BUSINESS AND ARE COMMITTED TO MAKING YOUR LUXE LAIR EXPERIENCE A PLEASANT ONE.
Should you require a reservation same day or outside of normal booking hours
you may submit a request by email at concierge@theluxelair.com
